Delivery status meanings explained.
This glossary explains what each shipment status means and what sellers and customers should do next.
e People Solutions FZC operates the Koriyar.com brand. Physical delivery is performed through approved riders, agencies, or operational participants after operational acceptance.
Complete status glossary
| Status | Meaning | Seller action | Customer action | Support | Proof |
|---|---|---|---|---|---|
| Created | The seller created a shipment record. | Check pickup, drop-off, phone, package, payment, and delivery window. | Confirm address and availability. | No, unless details are wrong. | No delivery proof yet. |
| Readiness review | Koriyar.com is checking whether the record has enough details for dispatch planning. | Complete missing details. | Stay reachable. | Maybe. | No delivery proof yet. |
| Payment pending | The shipment is waiting for wallet, payment link, or approved payment status. | Clear payment readiness. | No action unless seller asks for confirmation. | Only if payment fails. | No delivery proof yet. |
| Accepted | The shipment passed initial route, item, payment, and coverage checks. | Keep package ready. | Stay reachable. | No. | No delivery proof yet. |
| Rider/agency assigned | An approved rider, agency, or operational participant has been assigned. | Prepare handover. | Track status where available. | No unless pickup changes. | Assignment record only. |
| Picked up | The package was collected from pickup point. | Monitor status. | Be available for delivery. | No. | Pickup note/photo may be available where enabled. |
| En route | The package is moving through the accepted delivery workflow. | Avoid changing address unless support approves. | Stay reachable. | Only if route issue appears. | Movement status only. |
| Delivery attempt | A delivery handover is being attempted. | Be ready to assist if customer is unavailable. | Answer phone and meet rider/agency participant. | Maybe. | Attempt note may be available. |
| Delivered | The shipment was marked delivered. | Review proof records where available. | Confirm receipt if needed. | Only for dispute. | Photo, timestamp, note, or handover proof may be available. |
| Failed | The delivery attempt could not be completed. | Review failure reason and choose retry, return, or support review. | Confirm address, phone, and availability. | Usually yes. | Failure note/photo may be available. |
| Returned | The package is being returned or has returned to pickup/seller. | Review return reason and next action. | Contact seller if still needed. | Maybe. | Return note may be available. |
| Cancelled | The shipment workflow was cancelled. | Review cancellation reason. | Contact seller. | Only if cancellation is disputed. | No delivery proof. |
| Support review | The shipment requires manual review. | Contact support or wait for update. | Stay reachable. | Yes. | Depends on issue. |
Frequently asked questions
Is Koriyar.com a courier company?
Koriyar.com is a delivery coordination platform and seller delivery operating system. Physical delivery is performed through approved riders, agencies, or operational participants after operational acceptance.
Where is Koriyar.com live?
Live-focus emirates are Dubai, Sharjah, and Ajman. Other UAE emirates are waitlist or upcoming unless operations confirms launch in writing.
Is pricing final online?
Estimate only. Final price depends on route, package details, rider or agency availability, coverage, payment status, packaging, timing, and operational acceptance.
What is the standard liability wording?
Liability, if applicable, is subject to the approved Terms, shipment acceptance, prohibited-items rules, packaging requirements, proof availability, and any additional coverage selected. Current standard liability cap is AED 200 per accepted package unless approved additional coverage applies.
Can I use Koriyar.com for Abu Dhabi?
Abu Dhabi is currently treated as waitlist/upcoming unless operations confirms route acceptance in writing.
Can clinics or pharmacies use Koriyar.com?
Clinic, document, and pharmacy-related workflows are limited to approved documents and non-restricted items unless written approval is granted for a specific regulated use case.
What items are restricted?
Illegal goods, dangerous goods, cash-like items, regulated products without approval, prescription-related items, lab-sample-related items, controlled goods, unsuitable temperature-sensitive items, and poorly packaged fragile items may be rejected or require special approval.
What proof is available?
Proof records may include photo, timestamp, status update, rider or agency note, handover note, or other evidence where available. Device, connectivity, participant compliance, and workflow status may affect proof availability.
Can sellers use WhatsApp?
Yes. Sellers can use WhatsApp support and templates, but structured shipment records reduce repeated manual follow-up.
What happens if delivery fails?
The seller should review the failure reason, customer availability, address quality, payment status, item suitability, and retry or return path.